Our Refunds & Returns Policy

To cancel before dispatch, use our contact form as soon as possible. We will try to stop the order, but cannot promise this once fulfilment has begun.

You may notify us that you wish to cancel an eligible online order within 14 days after receiving it, without giving a reason. Send a clear statement through our contact form. Any longer period required by applicable law remains available.

You then have 14 days after notifying us to send the goods back. Please retain proof of posting. The permitted exceptions and handling rules below apply only where the law allows them.

Change-of-mind returns

Please return eligible items with their included parts and original packaging where possible. You may inspect goods as permitted by law; handling beyond what is necessary to inspect them may affect the refund only where the law permits.

A hygiene exception applies only where legally permitted, such as to sealed hygiene-sensitive goods after their seal is broken. Cutters are not automatically excluded from all returns, and hygiene rules never remove remedies for faulty or misdescribed goods.

You pay return postage for an eligible change-of-mind return unless the law says otherwise. Contact us first for the correct return instructions and UK returns address. Do not send goods to our corporate business address unless instructed.

Faulty, damaged or incorrect items

Use our contact form promptly with your order details and a description of the issue. We may reasonably request photos, video or other evidence to assess it; video is not a condition that overrides your statutory rights.

We cover reasonable return costs for confirmed faulty, damaged, incorrect or misdescribed items, and where the law requires. Depending on the issue and applicable law, the remedy may be repair, replacement, a price reduction or refund. We also cover delivery of an agreed replacement.

Blades have a 30-day VUNRO quality guarantee; clippers and trimmers have a one-year VUNRO guarantee. These commercial periods do not shorten any longer statutory rights. Report a fault even if more than 30 days have passed so we can assess the appropriate remedy.

How to return an item

1. Contact us with the order number and item concerned.
2. Wait for the correct return destination and instructions.
3. Pack the item securely and retain proof of posting.

Missing instructions or packaging do not remove a mandatory legal right. Do not send unnecessary personal or payment information.

Delivery problems

All parcels are tracked. Tell us promptly if a parcel is delayed, lost, damaged, incorrect, incomplete or not as described. We will investigate with the courier and provide the appropriate remedy.

For an eligible statutory withdrawal, we refund within the applicable 14-day period. Where legally permitted, we may wait until we receive the goods or evidence that they were sent back, whichever occurs first. Inspection does not restart or extend a statutory refund deadline.

We refund standard outbound delivery charges where required. Premium delivery upgrades and any reduction for excessive handling are treated only as applicable law permits.

For other approved returns, we aim to process the refund within 14 days after inspection or confirmation of the remedy, or sooner if required by law. Refunds go to the original payment method unless the law requires, or you expressly agree to, another method. Your payment provider may take additional time to display the refund.

Incorrect addresses and uncollected parcels

Enter a complete and accurate address at checkout. If a parcel returns because of an incorrect address, failed delivery or non-collection, we will contact you about redelivery or refund options. Any deduction or redelivery charge reflects reasonable actual costs and applies only where legally permitted.

EU/EEA customers may use the withdrawal form. All customers can start a return or ask for help through our contact form.